Warranty
Warranty Information
ZOL products come with a one-year warranty, redeemable only once per product. This warranty covers defects in material and workmanship; however, it does not cover any damage caused by user mishandling or alteration.
Warranty Redemption Process:
Electronic Payments via Email:
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Send an email to warranty@zoleyewear.com with the following:
- Clear pictures of the damaged product.
- A brief description of your claim.
- Include the name of the model.
- Attach a picture of the temple that displays the name of the model.
- Include the order number if purchased online or the email used for the order.
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Upon receipt, our warranty department will evaluate the images.
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If your claim is approved, we will send you an electronic invoice via email for the $10 processing fee, plus applicable taxes.
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After payment, you will receive the exact (same) model of sunglasses.
Delivery Options:
You have the option of:
- Free Shipping: We'll ship the product to your provided address.
- Warehouse Pickup (Bayamón): Collect your product directly from our warehouse located at 14 Marginal Forest Hills, Bayamón, Puerto Rico 00959.
In-Store Purchases:
If you purchased the product in a physical store, please send a picture of the receipt along with the required information mentioned above.
Please note: If the exact model is unavailable, we will notify you. You will then have the option to choose a different color of the same model or select another model of equal or lesser value.
Thank you for choosing ZOL!
