Warranty
Warranty Information
ZOL products come with a one-year limited warranty, redeemable only once per original product purchased. This warranty covers defects in materials and workmanship. It does not cover any damage caused by mishandling, alterations, or regular wear and tear.
⚠️ Important: The warranty applies only to the original item purchased. Replacement products provided under warranty are not eligible for a second warranty claim.
Warranty Redemption Process:
Electronic Payments via Email:
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Send an email to warranty@zoleyewear.com with the following:
- Clear pictures of the damaged product.
- A brief description of your claim.
- Include the name of the model.
- Attach a picture of the temple that displays the name of the model.
- Include the order number if purchased online or the email used for the order.
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Upon receipt, our warranty department will evaluate the images.
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If your claim is approved, we will send you an electronic invoice via email for the $10 processing fee, plus applicable taxes.
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After payment, you will receive the exact (same) model of sunglasses.
Delivery Options:
You have the option of:
- Free Shipping: We'll ship the product to your provided address.
- Warehouse Pickup (Bayamón): Collect your product directly from our warehouse located at 14 Marginal Forest Hills, Bayamón, Puerto Rico 00959.
In-Store Purchases:
If you purchased the product in a physical store, please send a picture of the receipt along with the required information mentioned above.
Please note: If the exact model is unavailable, we will notify you. You will then have the option to choose a different color of the same model or select another model of equal or lesser value.
Thank you for choosing ZOL!
